Giving Teams a Voice
With Exactive (A Gamma Company) and Microsoft
It’s been a big year for Microsoft Teams, and the attention shifting to enabling Voice meaning we’re witnessing a seismic shift in the UCaaS market. This week Microsoft announced the launch of Operator Connect – their programme to make it even easier to integrate carrier-grade telephony into the world’s fastest growing collaboration platform and Gamma are one of a select few operators at the forefront of this development. This session will demonstrate the value of combining our leading SIP technology with Microsoft Teams and help you make sense of the deployment options to set you on a path to an adoption curve to envy.
- Architecting the modern workplace
- Powering Teams telephony with Operator Connect
- Considerations for the right solution and successful adoption
Foundations as a Service
With Gamma and Highlight
The modern workplace needs a modern WAN but it’s not just about the right network foundations, or even the right cloud support services; It’s all of it together built on transparency that delivers complete service assurance. Here, Gamma’s resident solutions guru Laurence Malthouse, joined by Highlight, uncovers the secrets to a successful managed service partnership.
- Management of the WAN in the modern day
- Why Managed Services connects the dots
- Seeing is believing
5G: Business needs a Big Network
With Three UK
We’ve recently announced our launch of our new business-only 5G Mobile service in partnership with Three UK – but what change does this translate to? 5G is a game-changing technology for sure, and Three’s Chief Network Officer is here to explain Three’s coming of age for business voice and will unpack the real-world applications of 5G that you can leverage today.
- The Big Network story and Three's evolution to business-grade voice
- Practical applications of 5G in a data driven future
- Winning the speed test
Busting the challenges standing in the way of contact centres
With Mission Labs (A Gamma company) and AWS
It’s hard to compete with sending a rocket into space in this session, but we think AWS’s mission in contact centre technology is certainly blazing a trail. Not only is the technology smart, and we mean that literally with its highly evolved AI capability, but the easy to use self-service configuration unlocks new possibilities for forward-thinking customer engagement leaders. Join Amazon Web Services, and Mission Labs, one of the newest additions to the Gamma family, to discover what the future of contact centre brings.
- CCaaS trends and trajectory at the forefront of customer service
- Smart Agents - The accelerating effective use of AI in the modern contact centre
- The iterativ enature of innovating with Mission Labs
Broadening your Horizons
With Gamma
The communication and connection needs of SMBs have never been so stress-tested than during the last turbulent months. 2021 has been warp speed ahead for our Horizon Cloud Communications platform, with the addition of Horizon Contact into the mix and the uplift of Collaborate, its Unified Communications features, as remote and hybrid working sets in. Chief Marketing and Product Officer Chris Wade in this session explains how we’re further extending the core capability of the voice platform and our Microsoft integration capabilities for the modern workplace.
- Changes in customer needs in conversations and connections
- Horizon Collaborate - Extending capability of the core voice platform for the modern world
- Horizon Contact - Reaching new heights in Customer Communications
- Horizon Teams Integration - more on the wider Microsoft story